Stay safe by keeping everything on ShareGarage.
ShareGarage is a peer-to-peer marketplace that connects neighbors who want to rent and borrow items. We facilitate listings, messaging, booking requests, and payments — we do not insure items, guarantee transactions, provide escrow, or offer 24/7 live support.
Verified identities
Every owner and renter verifies government ID, phone, email, and payment method before transacting.
Gated pre-booking chat
Free-text messaging is locked before booking. Renters ask a small set of approved questions; phone numbers, emails, links, social handles, and payment info are automatically blocked.
Secure payments
All payments run through our PCI-DSS-compliant payment provider. ShareGarage does not act as an escrow service and does not hold funds on your behalf.
Fraud monitoring
Automated checks flag suspicious behavior — off-platform contact attempts, fake listings, unusual payments — in real time.
Message-based support
Our team responds to help requests submitted through in-app support and email. Live 24/7 phone support is not offered.
Report & resolve
Every listing, profile, and message has in-app reporting tools. Our team reviews reports and can take action on accounts and listings.
Safety tips for owners
- Only accept bookings that come through ShareGarage — never off-platform.
- Photograph your item before every rental so any change is easy to document.
- Coordinate pickup or delivery through ShareGarage messaging after the booking is accepted.
- Set clear rules in your listing (pickup only, deposits, usage restrictions).
- Report anything suspicious immediately, including pressure to move payment off-platform.
Safety tips for renters
- Keep every conversation inside ShareGarage messages — it's how we can help if something goes wrong.
- Pay only through ShareGarage checkout. Never wire money, send crypto, or use Venmo / Cash App / Zelle / PayPal.
- Review the owner's verification, response rate, and reviews before booking.
- Photograph the item at pickup and return so any dispute is easy to resolve.
- Respect the Prohibited Items Policy and any additional owner rules.
Communicate & pay on ShareGarage.
Off-platform contact and payment strips away the safety tools we offer — identity verification, in-app messaging records, and our ability to help with reports and disputes all require the booking to happen on ShareGarage. ShareGarage does not insure items or reimburse losses.